Digital Marketing Specialist

Job Category: Digital Marketing Specialist
Job Type: Full Time
Job Location: Tempe - AZ

TruWest Credit Union

Do you like knowing what tomorrow will bring? And the day after? And the day after that? Same, us too! At TruWest, we offer steady work schedules that makes it easy for you to plan (work) life around.

 

Self-care is important. So why not get paid for it? TruWest offers paid time off and we also observe all Federal Holidays which gives you 11 more days a year to spend on YOU or hanging out with family, friends or furbabies (bonus)!

 

Summary of Responsibilities:

 

The Digital Marketing Specialist will work with the Manager of Digital Marketing to help execute various digital marketing strategies for the company. This individual will have an intimate understanding of member needs in order to help create a differentiated online and digital channel experience for our members. Learn and utilize expertise in digital technologies (web, mobile, eCommerce, social media platforms, etc.) to optimize all digital channels. This position may support graphic design duties as needed.

 

Education:

 

(1) A bachelor’s degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor’s degree.

 

Experience:

  • One year to three years of similar or related experience.

Knowledge and Skills:

  • Knowledge of website usage and analytics tools (e.g. Google Analytics or similar)
  • Analytical skills, with the ability to clearly translate and present statistical data
  • Working knowledge of HTML helpful
  • Knowledge in the marketing and use of various social media platforms, including Facebook, Instagram, LinkedIn, Yelp and YouTube
  • Possess excellent written and verbal communication skills, with the ability to interact efficiently and effectively with other internal departments and managers
  • Strong written communication skills
  • Be proficient in the use of the Microsoft Office suite
  • Knowledge in graphic design and familiarity with Adobe Suite products is preferred

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supporting the digital/electronic marketing strategies of the Credit Union
  • Increase TruWest’s online sales process by identifying, analyzing and understanding the digital marketing needs and requirements of TruWest, its members and consumers 
  • Supporting the maintenance of the Credit Union’s website, including page builds and updates on a weekly, monthly or emergency basis.
  • Help to track/monitor and report website traffic/usage/trends, digital advertising results, and email marketing platform results
  • Support the Manager of Digital Marketing with in researching and providing digital marketing data to recommend, develop and attain the Credit Union’s strategic goals and objectives through Digital Banking
  • Work with IT team to develop, update and problem solve digital channels (Web, Mobile, ATM, Signage, etc)
  • Work with third-party vendors in building and maintaining digital channel efforts
  • Work with other Marketing team members in building, testing, implementing and launching platforms for organizational departments
  • Ensure all digital content is aligned with stakeholder objectives and is in compliance with brand standards and all relevant rules and regulations
  • Implement strategies to drive traffic to digital channels
  • Support implementation and interactions with TruWest’s digital marketing vendors
  • Prepare or deliver publishable content or electronic material for social media channels
  • Work with the Marketing Data Specialist to analyze digital analytics to identify trends and opportunities
  • Learn and understand targeting, creative direction, marketing messages, marketing spend, budget allocation across acquisition channels for stakeholders
  • Collaborate with internal teams to create landing pages and optimize user experience
  • Assist in completing work tickets and managing web copy
  • Work with the graphic designer on design updates for collateral material
  • Assist with the video production of monthly organizational leadership updates

Secondary Duties and Responsibilities:

  • Responsible for providing spontaneous service excellence to members, employees and business associates, demonstrating the values shown on TruWest Credit Union’s Vision, Mission, and Value statement
  • Follow credit union policies for compliance with all laws and regulations, specifically, but not limited to, the Bank Secrecy Act, Security Policies and Confidentiality Policies.
  • Periodically required during outside hours to access digital platforms remotely for updates
  • Perform other duties as assigned

 

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