FedEx Services

Position Overview: The Large Solution Delivery Team (SDT) has been an integral part of our organization, driving the necessary cross-ART coordination of Enterprise and Commercial Initiatives with dependencies across portfolios.

The Digital Capability Solution Manager is a key role in the SDT and is responsible for defining and coordinating a desirable, feasible, viable, and sustainable solution for a Digital Capability. The Solution Manager will work across multiple Agile Release Trains (ARTs) and will act as an SME for the Digital Capability. The SM works directly with the internal customer to ensure solution efficacy and collaborates with the Solution Architect to advance the capabilities and features of the solution to the Product Managers on impacted ARTs.

• Under minimal supervision, this position plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio.
• Conduct market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Provide subject matter expertise to support strategic priorities.
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
  
  

Job Specific Information

Specific job functions of the Digital Capability Solution Manager include:

• The objective is to maximize speed to value of cross-portfolio and cross-ART initiatives, whilst maintaining ART aligned autonomy.
• Works in the Customer Access & Automation (CA&A) portfolio that includes the Global Digital Experience (GDX) ARTs and Manage Customer Large Solution.
• Acts as an SME on the assigned Digital Capability (A Digital Capability encompasses a customer experience when interacting with FedEx. The capability Includes the entire ‘vertical stack’ of systems including the Customer channels, the CXS/API and internal orchestration services. The capabilities are defined as shipping, rating, pickup, tracking, user/account, contact/address)
• Collaborates with Solution Architects and Solution Train Engineers to create Solution-level deliverables related to the initiative impacting Digital Capabilities.
• Participates in the PRT impact assessment and decomposition processes on Business initiatives that impact their assigned Digital Capability.
• Provides guidance to the ARTs on Initiatives that impact their assigned Digital Capability to ensure ‘aligned autonomy’ with company objectives.
• Tracks the execution of Epics, manages risks, and coordinates and manages dependencies across ARTs to ensure the successful delivery of business capabilities and value, and communicates status.
• Works with internal customers (i.e., epic owners, business owners, Portfolio Managers, etc.) to understand their needs and define high-level requirements.
• Has regular syncs with product managers impacted by the digital capability and proactively identifies experience opportunities and brings this forward. And discusses improvements in the process and artifacts to improve speed to value.
• Partners with Portfolio business architects, Enterprise Architects, Solution Architects, and Domain architects to support modernization roadmaps in alignment with Commercial Core future state vision.
• Creates a vision and roadmap of capabilities/enablers and guides work through the solution Kanban.
• Continuously looks for improvement opportunities and innovations to improve speed to value.
  
  

Skills/Knowledge/Experience Considered a Plus

• Understanding of agile product development practices. Ideally, experience in working as part of a GDX ART organization.
• A compelling track record of leading large-scale projects and managing multiple tasks.
• Demonstrated ability to deliver projects with a team, often working under tight time constraints to deliver value.
• Customer advocate and team player.
• Excellent communicator continuously looking for improvement in the way of working.
• Understanding of SAFe and Agile methods and V1 as tool
  
  

Work Location:

• Position will be hybrid in Collierville, TN, Harrison, AR, Plano, TX, Brookfield, WI, Pittsburgh, PA and candidates must live within a reasonable commutable distance. This position is hybrid, meaning that employees must be onsite as directed by leadership but allows team members flexibility to work from home otherwise.
  
  

Relocation:

• Relocation assistance may be available based upon business needs.
  
  

Minimum Qualifications

• Bachelor’s degree or equivalent experience in marketing, finance, computer science, engineering or related business discipline.
• Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
• Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
• Technical acumen.
• Strong collaboration, communications and analytical skills.
• Directly related experience may offset degree requirements.
• Directly related advanced degrees may offset experience requirements.
  
  

Additional Information

Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.