Memorial Hermann Health System

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for managing communications and/or public relations strategies for assigned system services, facilities and/or programs in support of Memorial Hermann strategic goals and objectives. This position may lead communication initiatives, collaborate across departments, and support high-priority projects that enhance the hospital system’s reputation, engage staff, and strengthen community relations.

Job Description

Minimum Qualifications

Education: Bachelors degree in communications, public relations, journalism, marketing, business, health care, or related field preferred.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Three (3) years professional experience in marketing and/or public relations
• Experience in internal communications within healthcare or a hospital system a plus
• Excellent verbal & written communication skills
• Strong interpersonal skills
• Proficient computer and Microsoft office skills
• Strong project management skills with ability to meet deadlines and manage competing priorities
• Experience working with leadership and managing confidential or sensitive communications

Principal Accountabilities

• Manages communications strategies and tactics, including one or more of the following – public relations, internal communications, collateral development, graphic design, event management, sponsorships, etc, ensuring timely execution and consistency.
• Maintains a positive relationship with various system departments leaders and stakeholders to accomplish goals.
• Provides guidance to various departments on internal messaging best practices.
• Evaluates the effectiveness of communications and public relations activities by documenting results and recommending changes for improvement, when appropriate.
• Responds promptly and courteously to internal requests and external calls or solicitations.
• Monitors expenditures to ensure adherence to budget and proactively seeks cost cutting measures.
• Assists in the planning of comprehensive communications and public relations strategies for assigned system services, facilities, or system programs.
• Manages multiple internal services, facilities, or programs with limited supervision.
• Trains and develops less experienced staff, as needed.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.