As a Director of Marketing, you will have the chance to lead and coordinate all local marketing activities for generating qualified prospects to HGV Sales Gallery in South Lake Tahoe
Here’s why you’ll love it here!
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program and Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Industry-leading training, top notch technology and continuous support.
- and more!
Shapes Strategy
- Develop and implement tactical marketing plans to exceed plans; tour flow; cost/sales efficiency and net volume targets for local Marketing.
- Recruit, hire and train Team Members for Marketing programs.
- Lead and refine the relationship with Resort Operations, Sales and Direct Marketing.
- Handle and coordinate all tour flow for respective Sales Centers.
- Develop, refine and implement processes for Marketing programs.
- Develop and implement Marketing Reward and Recognition programs and Team Member action plans to increase TM satisfaction, retention and engagement.
- Champion Hilton quality customer care culture throughout all Marketing channels.
- Maintain performance management standards, compensation plans and reporting Marketing programs.
- Develop and manage relationships with local vendors, attractions, restaurants and hotel partners to support regional needs.
- Secure future business through face-to-face bounce back / event marketing initiatives.
Drives Execution
- Coordinate tour schedule and availability locally with administrative teams and Direct Marketing
- Partner with Direct Marketing to ensure customer happiness of all Direct Marketing booked tours
- Handle all Marketing related guest issues
- Handle owner issues in the lobby or Sales centers
- Responsible for Marketing presence at Sales Centers, within the property and/or special events
Build and Lead Talent
- Responsible for ongoing training to increase production
- Work with HR to have all new Team Members attend Orientation and other training programs as needed.
- Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and workplace culture.
- Mentor the Marketing team in Guest Service and Booking on an on-going basis.
Aim for Results
- Supervise the Marketing Coordinator’s sales pitches and customer interaction on a consistent basis
- Facilitate all marketing initiatives on the floor
- Responsible for saving no-shows and canceled tours
- Responsible for ensuring bounce-back packages are being offered to guests who can’t tour at all desks
- Pro-actively engage all guest touch points in the lobby
- Responsible for monthly reviews and maintaining monthly goals
Qualifications
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Employees. To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- 4+ years’ experience as a Manager level or above in Marketing within a Vacation Ownership environment.
- Knowledge of on-site and area specific prospect generation programs
- Excellent communication, training and team building background required
- 5-7 Years Related Experience
Why Do Team Members Like Working For Us
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for rest, relaxation or recuperation
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.