Marketing Coordinator

Job Category: Marketing Coordinator
Job Type: Full Time
Job Location: New York - NY

BATHHOUSE

Bathhouse is a home for people who strive to look, feel and perform their very best. Guests utilize our amenities (thermal pools, saunas, steam room) in a sleek, modern and socially engaging atmosphere. Our best-in-class massages and scrubs are protocol-driven treatments delivered by a superstar team of Licensed Massage Therapists. Anybody with a body can benefit from a Bathhouse service.Bathhouse is an oasis to be fundamentally human. We focus on functionality over preciousness and recovery over relaxation—the “anti-spa” spa experience. We are industry rebels. Join us.

JOB DESCRIPTION

The Community Marketing Coordinator will be responsible for two primary functions: Creator marketing and community management. This role will work closely with creators, produce influencer events end-to-end, and be the first point of contact for all social media interactions. You will be focused on actively growing our brand collaboration roster and work on scouting, events and post-event reporting. You will manage inboxes on Instagram, TikTok and Facebook to field inbound requests and reply to guests. This role will report to and support the Brand Manager in creating best-in-class creator campaigns to achieve brand and business goals.

KEY RESPONSIBILITIES

Community

  • Own the community management function by engaging with and responding to a high volume of guest interactions on our social channels.
  • Be an expert on all things Bathhouse. Guide customers through our services, amenities, and the booking process via social media.
  • Maintain always-on communication. Requires night and weekend check-ins, holiday coverage and timely responses to connect with our growing audiences.
  • Apply social-first best practices to troubleshoot guest concerns or escalate to appropriate teams.

Creators

  • Field a high volume of inbound and outbound requests from creators.
  • Vet talent on multiple priority points to ensure we are a good fit for each other, including but not limited to content quality, engagement rate, long-term collaboration potential, and business need.
  • Nurture existing relationships and actively grow our creator network.

Event production

  • Scout and conduct outreach for quarterly creator events across locations.
  • Schedule and greet creators on-site for 1:1 tours, organize and maintain guest lists from past collaborations and for future consideration.
  • Track and report on success metrics for creator events.

REQUIREMENTS

  • 1-2 years of influencer marketing, social media community management, or customer service experience.
  • Excellent copywriting skills.
  • Knowledge and experience with customer service best practices.
  • Experience working in Meta Business Suite and across all major social media platforms.
  • Experience or interest in working on creator campaigns.
  • Comfortable working in a Mac environment.
  • Flexibility and adaptability to meet deadlines with changing priorities.
  • Ability to work collaboratively and independently.

COMPENSATION & BENEFITS

  • Job Type: Full-time, on-site.
  • Pay: 60k – 70k per year depending on experience.
  • Health Insurance eligible.
  • Paid vacation time off and paid sick time off.
  • Free unlimited admission to Bathhouse with a plus one.
  • 50% off services, products, and restaurant.
 
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