Zendesk

Who we are looking for

Zendesk is looking for a sharp, organized, and creative Content Marketing Manager with a passion for scaling thought leadership and engaging digital communities. This role is ideal for someone who thrives at the intersection of technology, storytelling, and social engagement—and knows how to bring content to life across multiple channels.

The ideal candidate has a strong editorial sensibility, a bias for execution, and a collaborative spirit. You’ll partner with internal experts and cross-functional teams to create, publish, and promote content that drives impact and visibility for Zendesk.

What you’ll be doing

Content Creation at Scale

• Leverage generative AI tools to develop publish-ready content from SME-defined outlines and inputs, including technical blogs, customer stories, and thought leadership bylines.
• Ensure content is consistently high quality, on-brand, and aligned with Zendesk’s strategic messaging.

Social Community Engagement

• Manage Zendesk’s social response strategy—engaging directly with our audience across platforms, including LinkedIn, X (Twitter), and others.
• Monitor sentiment, highlight opportunities for real-time engagement, and help elevate our brand voice in conversation.

Content Calendar & Cross-Functional Collaboration

• Own the integrated content calendar, partnering closely with product marketing, brand, communications, and external contributors.
• Track and report on content performance metrics and surface insights that inform ongoing strategy

What you bring to the role

Qualifications

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• 3–5 years of experience in content marketing, editorial, or social engagement roles—preferably in SaaS or B2B tech.
• Strong writing and editing skills, with experience crafting or refining content from outlines or technical inputs.
• Demonstrated ability to work with generative AI tools (e.g., ChatGPT, Jasper) to produce content at scale.
• Deep familiarity with social media management and community engagement best practices.
• Experience with content management systems (e.g., WordPress), and social monitoring or analytics tools.
• A proactive, get-it-done attitude with the ability to manage multiple workstreams while maintaining attention to detail.
• Comfort working cross-functionally with creative, product, and comms teams to execute and scale programs.

The US annualized base salary range for this position is $108,000.00-$162,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.