Piper Companies
Piper Companies is searching for a Customer Experience Associate to join a leading self-publishing and print-on-demand platform based in the Raleigh-Durham, NC area. The ideal Customer Experience Associate will have customer support experience and familiarity with helpdesk tools. This position is a remote 3-month contract, starting in October 2025 and ending in January 2026.
It is mandatory that the first week of training is on-site in the Raleigh-Durham, NC area.
Responsibilities of the Customer Experience Associate:
- Assisting customers with locating orders, navigating the website, and resolving billing inquiries.
- Providing timely and empathetic support across multiple channels (chat, email, phone).
- Meeting performance metrics including number of tickets resolved, customer satisfaction scores, and response time targets.
Qualifications for the Customer Experience Associate:
- Minimum 1 year of customer support experience; SaaS industry experience preferred.
- Proficiency with helpdesk tools such as FreshDesk or similar platforms.
- Exceptional written communication skills and keen attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Must be available to work onsite in the RDU area for the first week of training.
- Contract position running from October 6th to January 30th.
Compensation for the Customer Experience Associate:
- Salary Range: $18/hr – $20/hr
- Comprehensive Benefits: Sick leave if required by law, medical, dental, vision, 401K
This job opens for applications on 08/29/2025. Applications for this job will be accepted for at least 30 days from the posting date.