CSL

Summary:

• Responsible for the design and operations of a world-class content supply chain fulfilling the needs of Marketing, Market Access, and Medical Affairs at the time of launch and throughout brand life-cycle, committed to deliver high quality content, at lower cost, with greater accessibility across all geographies
• Develop a strategic roadmap to achieve our goals in content management, including the evolution from a Global COE to global shared services
• Working in close collaboration with Marketing, Medical Affairs and Market Access stakeholders to ensure content development processes and output support the application of functional frameworks
• Establish and ensure adoption of content process and standards

Main Responsibilities & Accountabilities

• Through change management and close tracking of KPIs, maximize improvements to quality, efficiency and accessibility
• Increase content reuse, along with behaviors to make it possible – content translation, working file upload, image file rights, etc.
• Establish and track KPIs that measure the efficiency and output of the content supply chain, in addition to the commercial impact
• Lead selection and implementation of global technology and service solutions to support content supply chain (including consideration of generative AI, offshore content production, and modular content)
• Veeva Vault PromoMats process ownership for all promotional and educational materials that require PRC review
• Collaborate to map the evolution of Content Management from a COE to a Shared Service, focused on the needs of the stakeholders
• Develop, implement, and adapt global promotional review processes and standards
• Partner to select the right mix of creative agencies and content production partners to deliver content supply chain goals
• Stay abreast of the rapidly changing technologies and strategies in content management
• Responsible for communicating, influencing, and collaborating with above-market and in-market functional leaders, I&T Commercial Applications team, platform partners, digital capability leads, CSL Seqirus and CSL Vifor peers

Qualifications & Experience Requirements

• Bachelor’s or Master’s degree in a scientific or business field
• 10 plus years experience in the pharma/biotech industry, with experience in commercial, Medical Affairs, or content management
• Strong interpersonal skills to quickly build rapport and credibility with CSL leaders and key external stakeholders.
• Dynamic leader who can transform vision into action and influence commercial leaders across the organization
• Knowledge of relevant business, legal, compliance and regulatory requirements
• Multiple years’ experience leading and managing teams in an international environment and with matrixed, cross-functional teams
• Familiarity with global regulations and cultural nuances
• Experience leading impactful change across an organization