Hilton Grand Vacations
As an Off Property Contact (OPC) Manager, you will be responsible for supporting the OPC team in driving and increasing tour flow by assisting with all external marketing activities at the designated location(s). You will be providing direct supervision of Lead OPC Agents, OPC Agents and marketing support team and implements strategies to develop, trains, and recruits OPC team members.
- Assists in hiring, counseling, coaching, training and managing Off Property Contacts.
- Ensures team members are using company-approved scripts at all times when speaking to guests.
- Generates sales tours for each resort entity.
- Communicates the customer needs and interests to management so the Company will continue to change based on the market’s needs.
- Responsible for attending all In-House, Regional, and staff meetings and trainings, as requested by management.
- Perform other related duties as assigned.
What will it be like to be a Team Member…..
At the core of our company’s success are our Team Members! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
Qualifications – External
- Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
- To fulfill this role successfully, you will have to possess the following minimum qualifications and experience:
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Minimum of 2 years of experience in the Vacation Ownership industry
- Computer proficiency in Microsoft Word, Excel and Outlook
- Ability to take initiative and effectively adapt to changes
- Ability to speak competently and confidently in a public setting