Udemy

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped nearly 80 million learners and more than 17,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. Learn more about us on our company page.

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in our SF office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About Your Skills

• Leadership & Accountability: You demonstrate unwavering commitment to owning results and taking responsibility for outcomes. You create transparency in operations and balance accountability and supportive leadership to create a high-performing culture.
• Coaching: You have strong coaching skills that allow you to actively listen and ask the kind of questions that will help you diagnose and effectively address issues.
• Consulting & Influencing: You see beyond the present problem and identify the fundamental “why”. You are a strong systems thinker and scope a solution that will “get to yes” and also are capable of pushing back on disagreement if they will not provide the outcome needed for the business/teams. You develop relationships effectively up, down, and across the organization and are able to strategically use these relationships to help move your work forward.
• Decision Making: You use critical thinking to follow a defined decision making process and consider multiple perspectives. You are clear in your communication and ensure everyone is aligned in execution.

About This Role

We are seeking an experienced Manager, Marketing Operations to oversee our campaign execution processes and lead a team of operations specialists. This role will be responsible for implementing and optimizing marketing campaign workflows, ensuring efficient execution, and driving continuous improvement in our marketing operations.

What you’ll be doing

• Lead and develop a team of two Marketing Operations Specialists
• Design, implement, and optimize campaign execution workflows and processes
• Oversee the end-to-end campaign setup, execution, and reporting process
• Collaborate with cross-functional teams to ensure timely delivery of marketing campaigns
• Establish and maintain campaign performance metrics and reporting frameworks
• Identify opportunities for process improvement and operational efficiency
• Ensure proper utilization and optimization of marketing technology systems
• Develop and maintain documentation for marketing operations processes
• Implement quality control measures to ensure campaign accuracy and effectiveness
• Provide training and guidance on marketing operations best practices
• Monitor campaign performance and provide insights to marketing leadership

What you’ll have

• 5+ years of experience in marketing operations or campaign management and 2+ years of people management experience
• Strong knowledge of marketing automation platforms and MarTech stack as well as data privacy/compliance
• Experience with campaign execution, workflow design, and process optimization
• Proficiency in data analysis and performance reporting
• Excellent project management and organizational skills with strong attention to detail and problem-solving abilities
• Experience with marketing attribution models and analytics
• Ability to manage multiple projects simultaneously with competing deadlines
• Knowledge of marketing data management principles and practices

At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits and equity.

Hiring Compensation Range

$148,000—$185,000 USD

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we’d love to hear from you!