HomeServe

The Digital Marketing Manager is responsible for overseeing projects, campaigns and programs defined in alignment with Direct to Consumer-Ecommerce goals. This role requires a dynamic, flexible individual who thrives in juggling multiple responsibilities and playing differing roles based on the work required.

We are looking for a Digital Marketing Manager to create new non-existent processes and improve our current ones. If you are a juggler in a fast-paced project management role and enjoy wearing multiple hats while collaborating with others to meet goals and improve processes, then look no further.

Responsibilities

• Build processes in cases where none exists to help better integrate digital efforts with existing departments.
• Manage and deliver digital marketing projects on budget, on time and on schedule.
• Collaborate with Campaign Management, Account Management, IT, marketing, legal, product and other internal cross-functional teams. Build relationships and trust, and define interdepartmental roles as needed to achieve defined goals.
• Work with third-party developers, agencies, and other vendors to ensure projects are properly integrated into our environment and flawlessly executed.
• Collaborate with Digital Marketing team to adjust and revise plans as strategies and other tactics change over time.
• Own project and program plans, identifying and aligning resources as needed.
• Analyze, document, and communicate project requirements, constraints and assumptions with team members and other stakeholders to ensure appropriate delivery and alignment of expectations.
• Manage risks and issues identified, producing, and managing mitigation and resolution plans as needed.
• Advocate, teach and apply agile project management best practices/techniques as appropriate, aligning with digital capabilities to quickly change, test and measure to improve results.
• Communicate project and campaign progress and results to key stakeholders, both via written status reports and verbally in meetings.
• Ensure changes being made to the web sites and campaigns being introduced are properly verified and approved prior to implementation, including coordinating resources to test as appropriate.

Job Requirements

• 5-7 years of online marketing campaign/project management experience.
• Knowledge of project management techniques.
• Knowledge of project management methodologies and best practices.
• Strong organizational, time management and prioritization skills with ability to work and manage multiple projects simultaneously.
• Strong technical expertise and the ability to talk to developers and third-party agencies in their language.
• Good communication skills, verbal and written.
• Proven experience building and managing to schedules.
• Ability to effectively communicate with technical staff.
• Ability to work with a diverse range of talents, personalities, and teams.
• Proficient with Microsoft Office.
• Must have good sense of humor, professionalism, and personable attitude.

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk, and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Company Overview

HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster, and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

What We Are Looking For

At HomeServe USA, we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range: $87,542.25 – $116,699

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.