Yardi
Yardi is looking for a dynamic and customer-focused Marketing Specialist to join our REACH by RentCafe team, a leading digital marketing agency. In this role, you’ll build and maintain strong client relationships while delivering marketing strategies and website support. You will manage creative projects from concept to completion, ensuring timely delivery and exceptional service. If you have a background in marketing, strong technical proficiency, and a talent for project management and client communication, we encourage you to apply and be part of our innovative team!
What You’ll Do
- Develop and maintain strong client relationships, particularly focusing on their marketing strategies and website support needs
- Deliver outstanding customer support via phone and email, addressing updates, changes, troubleshooting issues with RentCafe websites, and ensuring client satisfaction
- Manage multiple creative projects by communicating assets required, key milestones and associated timelines, and providing best practice recommendations for marketing and website support
- Set clear expectations with clients surrounding creative project workflow, project milestone deadlines, and framework functionality
- Provide exceptional consultation by listening to clients’ business needs and offering strategic marketing solutions, especially in social media
- Train clients in new product features, functionality, and best practices to ensure effective use of our products
- Effectively troubleshoot website issues, demonstrating strong problem-solving skills, and providing thorough documentation for any escalated cases
- Help with QA of marketing issues as they arise, ensuring accuracy and meticulous attention to detail
- Demonstrate excellent time management skills and attention to detail, particularly during QA processes
- Build rapport with clients, anticipate their business needs, and proactively provide marketing and website support solutions
- Be an integral part of our outstanding team, collaborating closely with RentCafe Marketing Support team members across the United States
- Maintain a friendly and cooperative communication style, fostering a collaborative work environment
Who You Are
- Bachelor’s degree in Marketing, Communications, Fine Arts, or related degree
- Ability to learn quickly and understand multi-family marketing best practices
- Strong ability to consult on best practices and manage client expectations effectively
- Exemplary creative project management skills including time management and task prioritization
- Experience with Excel and/or Google Sheets
- Desire to contribute to the group’s knowledge and growth, being a supportive and proactive team player
- Knowledge of current website content management systems
- Articulate written and verbal communication skills
- Phenomenal customer service skills and desire to go the extra mile
- Excellent attention to detail
- Adherence of processes and defined best practices
- Great people skills and the ability to be personable and professional
- Flexibility, and the ability to manage changing priorities while still operating efficiently.
- Masterful organization skills
Helpful To Have
- Previous digital marketing experience.
- Adobe Suite experience
Real Estate Runs On Yardi. About Us
As a leading digital marketing agency owned by Yardi, we provide consultative partnerships to our customers. Our focus is on delivering exceptional digital marketing expertise, strategic direction, and hands-on execution. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
At REACH, we are passionate about marketing technology and believe in creating a work environment that is both fulfilling and enjoyable. Our team is committed to delivering marketing excellence to our customers while fostering the growth and development of our employees.