Marketing Specialist

Job Category: Digital Marketing Specialist
Job Type: Full Time
Job Location: Baltimore - MD

Abacus Service Corporation

OneMain Financial is the country’s largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at over 1,300 branches in 44 states-to help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. It’s all about doing the right thing-a mission that hasn’t changed for more than 100 years. We are actively seeking a Marketing Specialist to assist with Social Media Community Management.

As a Community Manager At OneMain Financial You’ll Support The Organization’s Online Community By Monitoring And Engaging On Various Social Media And Online Review Platforms. Understanding Where a Follower’s Question Or Comment Is Coming From, Addressing It Appropriately, And Providing a Course Of Action Or Solution. More Specifically You’ll Get To

  • Respond to customer inquiries & comments on social and review platforms in a timely manner
  • Monitor and provide feedback on engagement/conversation via social media and review channels to leadership
  • Tag inbound messages to provide reporting insights

Temporary/Contract position base in Baltimore (can be remote in EST).

Additional Information

  • Remote candidates considered. If candidate is available for the Baltimore office, then hybrid, in office one day/week.
  • Top 3 skills highlighted:
    • Social Media/Community Management experience, working with customer service/care using a Social Media Management Tool
    • Ability to recognize a customer issue/escalation and to bring that to the attention of supervisor with recommended remediation plan
    • Ability to multi-task/shift from multiple media types (ie: online review to social channel and the nuances between the two)

Skill/Experience/Education

Mandatory Skills A successful Community Manager, will familiarize themself with the company’s brand, products, and services as well as have:

  • Strong communication skills
  • Adaptability
  • Insight to detect Customer Escalations
  • Desire to Solve Others’ Problems
  • Ability to Troubleshoot
  • Experience with Community Management Tools (Sprinklr, ReviewTrackers or similar)

 

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