JPMorgan Chase & Co

Job Responsibilities:

This role will have the unique and challenging opportunity to manage and influence card account retention strategies and the day-to-day execution of proactive retention efforts across channels such as email, phone, web and in-app, as well as engage business partners across different teams on opportunities to achieve Chase Card Services and Business Partner objectives. You will own proactive retention strategies, reporting, monthly updates to business units, partners, and senior management, along with capabilities and training. You must be able to work within a team environment and support product and Card Member Service teams across Chase Card Services.

Required Qualifications, Capabilities And Skills

• Bachelor’s Degree Required, MBA Preferred
• 7+ years direct marketing experience, specific credit card marketing experience desired
• Experience working with call center teams
• Strong oral, written communications, and presentations skills
• Logical, analytical thinker; identifies clear objectives, leverages data to develop strategies and advanced understanding of success metrics
• Strong ability to influence and gain buy-in
• Effective at prioritizing and managing multiple complex initiatives concurrently
  
  

Preferred Qualifications, Capabilities And Skills

• Be a results-oriented self-starter with strong problem-solving skills
• Leverage insights from campaign analytics, effectively summarize marketing performance highlights and develop data-driven strategies
• Communicate effectively and confidently with numerous stakeholders, and have the ability to lead through strong collaboration
• Promote a strong control environment, adhere to risk/control, procedures, and process exceptions while maintaining a customer-first mindset
• Thrive in a fast-paced, results-driven, highly dynamic environment