Customer Experience Rule: Stop Adding, Start Removing

Removing friction often matters more than adding features. Users get frustrated by anything that slows them down or makes a process complicated.

 

Your authentication page doesn’t need:

 

    • Email login

    • Sign-up form

    • OTP

Something as simple as “Login with Google” makes a huge difference. It reduces mental load, gets people in faster, and improves conversion.

 

Bottom line: in UX, less is usually more.

The ability to simplify means to eliminate the unnecessary, so that the necessary may speak.” —Hans Hofman